Privacy Policy

My consultations with you are confidential.

Professional and ethical guidelines require me to have regular clinical supervision to discuss my work with my clients. Consultations with my clinical supervisor are also confidential.

In the event that we see each other outside of our sessions (in the street, or in a shop, for example), I will not acknowledge you unless you acknowledge me first. This is to maintain your confidentiality.

Couples therapy: When a person who engages my services for couple therapy is seen individually, “no secrets”policy is in place. This means that whilst information shared by one member of the couple will be handled with great care and sensitivity, it will not be withheld from the other member of the couple.

The circumstances that require the breach of confidentiality are:

1. If I am sufficiently concerned that you may harm yourself or a third party.

2. Children or vulnerable adults being at significant risk of harm currently (current sexual, physical, psychological or financial abuse)

3. Acts of terrorism

4. Drug or people trafficking

5. Money laundering

6. I may be subpoenaed by a court to give evidence under oath.

I, as your Therapist, may also consult with other professionals in the mental health field to provide the best possible care to you, the Client. These consultations are for professional and formative purposes.

If you pay my fee by bank transfer or by PayPal , my name may appear on your bank statement.

I comply with the General Data Protection Regulations (GDPR) 2018. The personal information I have about you (name, email address, telephone number, etc.) is stored in a locked cabinet. Only I have access to it.

I do not share any data about you with third parties.

You have the right to request that your personal information be corrected or deleted at any time, in writing. For legal reasons, I have to keep some data about you. We can discuss your needs and come to an agreement together.

I write brief notes about what I discuss with you in the sessions. Only I have access to them. I do not write your name or anyone else’s name in my notes to maintain confidentiality. You have the right to request a copy of your notes, in writing.

Clinical notes on couple therapy remain the confidential material of the couple’s relationship and one couple may not request access without the consent of the other. I will respond to your request within one month, free of charge.

I keep all the information I have about you, including notes, for one year after the end of therapy. After one year I destroy all data and notes I have about you.

If you become ill during a consultation, I will call emergency services and reveal your name.

For the purpose of training and writing for contribution to the field of psychotherapy, I can use some materials from what I discuss with my clients for case studies. In doing so, all of my clients’ identifying information is disguised to ensure confidentiality. Before starting therapy, you will have the opportunity to choose whether or not to authorize me to do so.

I will use your preferred methods of contact: emails, text messages, or phone calls. Please note that these methods are not secure, so we cannot guarantee complete confidentiality. It is best not to discuss or write personal or sensitive information in a text or email.

In the event that I need to refer to another appropriate professional, you will have the opportunity to choose whether or not to authorize me to do so.

My ICO (Information Commissioners Office) registration number is ZA479904.

Do you authorize me to use your data in this manner? Please reply to my email address info@alex-kroll.com with your consent, or let me know if you have further questions.

If you wish to withdraw your consent for me to use your data at any time, please let me know by phone or email.

If you have any questions about how I have handled your data, you can file a complaint with the Information Commissioner’s office. http://ico.org.uk/concerns/

For more information on the Information Commissioner and GDPR, please visit ico.org.uk