RETURN POLICY

Welcome to Alex Kroll!

This return policy applies to all products purchased through:
https://www.alex-kroll.com

Our Return Policy is part of, and should be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the buyer, no returns are made for products that are in transit for delivery or have not yet been delivered, no returns are made for digital products, no refunds are approved for services.

 

By making a purchase through the website, you represent and agree to be bound by the terms and conditions described below. Our return policy does not affect your statutory rights.

 

1-RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products (only applies to physical products). Purchases made on our website can be returned for a refund within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, we cannot offer a refund.

2-RETURN CONDITIONS

  • Full name of the person who placed the order.
  •  Order number.
  • Items must be in their original condition (unmarked, unaltered and undamaged).
  • All returns must be accompanied by your invoice as proof of purchase.
  • Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please be sure to send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
  • Return shipping costs and handling charges are non-refundable.
  • Alex Kroll reserves the right to refuse any return that does not comply with our return policy. Returns that do not comply with our return policy may be shipped back to the customer at their own cost.To request a return please send us your request through our contact information and you will receive instructions on how to return the product.

 

3-DIGITAL PRODUCTS AND SERVICES
Payments for services and digital products offered on the Alex Kroll website are non-refundable. All payments made for services and digital products are final and non-refundable.

4-DEFECTIVE OR DAMAGED PRODUCTS
We make every effort to avoid any damage or defects in your products, however, if you receive a defective or damaged product and need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipping. In the event that you request a return, we will also refund the value of the shipping.The request must contain the following:

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).

5-REFUND PROCESSING
Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the stated conditions, the package will be returned to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the return shipping amount deducted from your refund.

6-CONTACT

If you have questions about this return policy, please contact us through our contact page or via the contact information below:

Alex Kroll.
info@alex-kroll.com