TERMS AND CONDITIONS
Welcome to Alex Kroll!
These are the terms and conditions for:
(hereinafter “Alex Kroll”).
The following terms and conditions apply to the website, products and services offered by Alex Kroll. This includes mobile and tablet versions, as well as any other version of Alex Kroll accessible via desktop, mobile, tablet, social media or other devices.
Your use of the Website and purchase of products (hereinafter, “Products”) from the Website signifies your agreement to these terms and conditions as set forth below (hereinafter, “Terms”).
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY MATERIALS, INFORMATION OR PRODUCTS.
You may use the Website and purchase the products and services only in compliance with these Terms and all applicable local, state, national and international laws, rules and regulations.
Access to the website, products and services are available to all ages. It is the responsibility of parents and legal guardians to determine whether any of the content, products and services are appropriate for their children or minors.
By using the Website and purchasing the products and services, you represent and warrant that you have full right, power and authority to enter into these Terms and to fully perform all of your obligations hereunder. You further represent and warrant that you are not under any legal incapacity or contractual restriction that would prevent you from entering into these Terms.
By providing Alex Kroll with your email address and telephone number, you agree that we may use your email address to send you communications, news and special content. We may also use your email address and phone number to send you notifications, push notifications and other messages, such as changes to service features, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your opt-out request through the contact information or by using the “unsubscribe” option in emails or mobile notifications. Opting out may prevent you from receiving emails about updates, news or special content.
You represent and warrant that your use of the Website and purchase of products and services does not violate any applicable law or regulation. Alex Kroll may, in its sole discretion, refuse to offer the Website, products and services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Website is revoked in such jurisdictions.
2. PURCHASES ON THE WEBSITE (PRODUCTS)
By placing an order, you offer to purchase the products for the price advertised and indicated on the website at the time of purchase. Please check correctly the variants and characteristics of the products before placing an order.
When a customer places an order, Alex Kroll will send an email to the customer for the purpose of confirming the purchase and payment. This confirmation email will be produced automatically so that the user has confirmation of their purchase and order details.
The digital products offered through the website are stored in Alex Kroll’s Google Drive account. Once the payment process for the corresponding digital product is completed, the customer will receive the link to access the content via Google Drive within 24 hours of completing the payment process. Users/customers must have a valid Google account to access the digital products stored in Alex Kroll’s Google Drive.
We reserve the right to limit the number of units purchased per user. Alex Kroll also reserves the right to limit sales of our products on a regional or jurisdictional basis.
Alex Kroll may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time in its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
All new orders are considered separately and each is treated individually.
Alex Kroll offers the following services:
- Individual therapy sessions and couples coaching.
- Couples therapy sessions and couples coaching.
- Weekly group training on Zoom (therapy/coaching).
Sessions can be done in person or online through Zoom. During the checkout process the client can select the date and time to have their first session with Alex Kroll. In the case of online sessions through Zoom, clients or users will receive the link to access the corresponding meeting, once the payment process is completed.
In the case of weekly group trainings through Zoom, participants must turn on their video cameras and microphones in order to participate in the group sessions. The sessions will be recorded and stored through Google Drive. Users can access Alex Kroll’s Google Drive and access the stored recordings and additional Alex Kroll educational content available on Google Drive (videos, information, etc.). Users/clients must have a valid Google account to access Alex Kroll’s Google Drive and the additional educational content available. The user declares and guarantees, that the recordings of group sessions with people in different parts of the world and in which the customer or user participates can be used for advertising purposes.
By placing an order, you offer to purchase the service for the price advertised and indicated on the website at the time of purchase. Please check the description and features of each service before placing an order.
When a customer places an order for a service, Alex Kroll will send an email to confirm the purchase and payment. This confirmation email will be produced automatically so that the user has confirmation of their purchase. In the case of online sessions, this confirmation email will contain the link to access the corresponding meeting via Zoom.
Alex Kroll may cancel any order and may change or discontinue the availability of services at any time at its sole discretion. If an order is cancelled, any payment made for the services will be refunded in full. This does not affect your statutory rights.
All new orders are considered separately and each is treated individually.
Some of the services available on the website may be available through payment plans. When a user places an order for a plan, the user agrees and declares to purchase the plan for the price advertised on the website. Please check the price and features of the plans before placing an order.
When a user places an order, Alex Kroll will send a confirmation email. This confirmation email will occur automatically so that the user has confirmation of payment and initiation of the plan. If the user does not receive the email, it may have been sent to their spam folder.
Alex Kroll may cancel any sale and may change or discontinue the availability of plans at any time at its sole discretion. If a purchase is cancelled, any payment made will be refunded in full. This does not affect your statutory rights.
Plans may include automatic recurring payments. You authorize Alex Kroll to renew your plan and to bill you on a periodic and progressive basis.
The plan billing date is the date you make your first payment. On the plan billing date, your account will be automatically debited for all applicable fees for the next plan period. The plan will continue until you cancel it or it is cancelled by Alex Kroll. Customer must cancel their plan before it renews to avoid the next billing period. The recurring plan fee will be billed in the payment method you indicate during the checkout process.
Plans will automatically renew for an additional period unless cancelled prior to the next payment. To cancel plans, users must submit a cancellation request through our contact information and the plan will be cancelled for the next billing period.
Products and services will be paid through Redsys (payment processor available on the website). Products and services may be paid through credit/debit cards and PayPal.
The customer must pay the price of the product as stipulated in the order before the product is shipped and delivered to the customer. In the case of services, the customer must schedule the date on which he/she will receive or participate in the sessions before finalizing the payment process. Payment will be charged to your credit/debit card immediately after placing the order for the product or service you have purchased or scheduled. Once the transaction is processed, we will send you an electronic receipt of the transaction to the email address you provide.
If you find any inconsistency in your billing, please contact us through our contact details or you can make the claim through the customer service of the relevant payment processor (Redsys).
If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorization. This usually takes 2 to 5 business days. Your card may be declined for a number of reasons, such as insufficient funds, AVS (Address Verification System) mismatch, or you have entered an incorrect security code.
If your payment is declined, you must provide an alternate payment method or provide another card on which the payment can be loaded and processed.
Your payment information will be processed and stored securely and for the sole purpose of processing the purchase of the products and services. Alex Kroll reserves the right to engage any commercially available payment platform that processes your data for the sole purpose of processing the purchase of the products and services.
6. PRODUCT DESCRIPTIONS
Alex Kroll tries to be as accurate as possible. However, Alex Kroll does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current or error-free. Product descriptions and images may vary depending on the color resolution of the user’s device screen.
7. DISCLAIMER OF LIABILITY
The information and content available on the website and digital products (Google Drive) are for informational and educational purposes only.
By accessing the website, purchasing the products and accessing the services, you accept personal responsibility for the results of your actions. You agree to assume full responsibility for any damage or harm you suffer as a result of your use or non-use of the information and content available on the website, sessions and digital products available through Alex Kroll’s Google Drive. You agree to use your judgment and exercise due diligence before taking any action or implementing any program or advice suggested or recommended through the website, sessions and content available on Alex Kroll’s Google Drive.
By accessing the website and services, you accept personal responsibility for the results of your use of the information and content available in the sessions and materials available on Alex Kroll’s Google Drive. You agree that Alex Kroll does not guarantee the results of any actions taken, advised or not advised by this website, the sessions or the content available in the digital products and materials available on Alex Kroll’s Google Drive. Alex Kroll provides resources and content for informational and educational purposes only. However, you acknowledge that your ultimate success or failure will be the result of your own efforts, your particular situation and a variety of other circumstances beyond Alex Kroll’s control.
All materials on the Website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other items are protected by copyrights, trademarks and/or other intellectual property rights that are owned and controlled by Alex Kroll or by third parties who have licensed or provided their material to the Website. You acknowledge and agree that all materials on the Website are made available for your limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted or distributed in any way, or otherwise used for any purpose, by any person or entity, without the express prior written permission of Alex Kroll. You may not add to, delete, distort or modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security feature, or to use Alex Kroll or any part of the material for any purpose other than its intended purpose is strictly prohibited. Please do not copy any content and pass it off as your own, as this will result in copyright infringement.
9. COPYRIGHT CLAIMS
Alex Kroll will respond to all inquiries, complaints and claims relating to an alleged infringement for breach or violation of the provisions contained in the Copyright Laws of Spain and the European Union. Alex Kroll respects the intellectual property of others, and expects our users to do the same. If you believe, in good faith, that any material provided on or in connection with the Alex Kroll Website infringes your copyright or other intellectual property right, please send us your claim or request, via our contact information, with the following information:
- Identification of the intellectual property right allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
- A statement that specifically identifies the location of the infringing material, in sufficient detail so that Alex Kroll can find it on the Alex Kroll website. Note that providing a top-level URL is not sufficient.
- Your name, address, telephone number and e-mail address.
- A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.
- A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
- An electronic or physical signature of the copyright owner or the person authorized to act on the copyright owner’s behalf.
10. PROHIBITED ACTIVITIES
The content and information available on the Website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to Alex Kroll by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell or resell any information or services obtained from or through the website. In addition, the following activities are prohibited
- Accessing, monitoring, reproducing, distributing, transmitting, broadcasting, displaying, selling, licensing, copying or in any way exploiting any content on the Website, including, but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with these terms.
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- Deep-link to any part of our website for any purpose without our express written permission;
- “Frame”, “mirror” or otherwise incorporate any part of the Services into any other website or service without our prior written permission;
- Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by 1080 London in connection with the Website and Services.
- Circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict the use or copying of any content.
11. THIRD PARTIES
Through your use of the Website, you may encounter links to third party websites or be able to interact with third party sites. These third parties may charge a fee for the use of certain content or services provided on or through their websites. Therefore, you should make any investigation you deem necessary or appropriate before proceeding with any transaction with any third party to determine whether a fee will be incurred. Where Alex Kroll provides details of fees or charges for such third party content or services, such information is provided for convenience and information purposes only. Any interaction with third party sites and applications is at your own risk. You expressly acknowledge and agree that Alex Kroll is in no way responsible for such third party sites.
You agree to defend and indemnify Alex Kroll and any of its directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including, but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- Your breach of this Agreement or the documents referenced herein.
- Your violation of any law or the rights of a third party.
- Your purchase of the products and services.
13. ELECTRONIC COMMUNICATIONS
Alex Kroll will not accept any liability for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, Internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, accessibility or availability of the Internet or for traffic congestion or unauthorized human act, including any error or mistake.
14. CHANGES AND TERMINATION
We may modify the Website and these Terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these Terms. Your continued use of the Website constitutes your acceptance of any changes to these Terms and any changes will supersede all previous versions of the Terms. Unless otherwise specified, all changes to these Terms apply to all users. In addition, we may terminate our agreement with you under these Terms at any time by notifying you in writing (including by email) or without notice.
15. PERSONAL DATA
16. INTEGRATION CLAUSE
You agree that any dispute, claim or controversy arising out of or relating to the breach, termination, enforcement, interpretation or validity of these
Terms or your use of the Website and purchase of the Products and Services shall be resolved by binding arbitration between you and Alex Kroll, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.
In the event a dispute arises in connection with the products and services offered through the website or the breach of these terms and conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organization as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.
You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. Alex Kroll may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue with the dispute process, you must initiate the dispute resolution process before an accredited arbitration organization and file a separate Demand for Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties.
To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and purchase of products or services.
18. FINAL PROVISIONS
These terms and conditions are governed by the laws of Spain and the European Union. Use of our website and services is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms.
Our compliance with these Terms is subject to existing laws and legal process, and nothing contained in these Terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website, your purchase of products and services on our website, or information provided to or collected by us in connection with your use of the website and purchase of products or services.
If any part of these Terms is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired in any way. Our failure to enforce or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision in the future.
Any rights not expressly granted herein are reserved.
19. CONTACT INFORMATION
If you have questions or concerns about these Terms or the products, please contact us through our contact page or through the contact information below: